Summary

The Integrations Product Owner plays a critical role in managing the end-to-end lifecycle of all Basys integrations. Working closely with the Product Integrations team lead, this role ensures integrations are scoped, prioritized, and executed effectively across presales discovery, implementation, and support phases. This position requires a combination of technical understanding, client-facing communication, and cross-functional coordination. By acting as a central point of contact between internal teams and external partners, the Integrations Product Owner supports timely, scalable, and successful integration delivery.

Duties & Responsibilities

Essential Functions

• Coordinate and oversee the full lifecycle of Basys integrations—from presales scoping to launch and ongoing support.
• Partner with Sales to vet early-stage integration opportunities and ensure alignment on client requirements.
• Work with Product Development to ensure integration designs are feasible, aligned with our architecture, and compatible with platform constraints.
• Collaborate with the Product Integrations team lead to establish project timelines, clarify responsibilities, and track progress toward milestones.
• Lead integration readiness activities including documentation, support enablement, and internal communication.
• Manage direct client and partner communications during discovery, implementation, and hyper-care periods.
• Facilitate internal alignment between Engineering, Support, Sales, and Product for each integration project.

Additional Responsibilities

• Participate in internal program-management cadences to track and report integration project health.
• Contribute to improving integration tools, documentation templates, and partner onboarding processes.
• Support RFP responses, presales demos, and client calls as a subject matter expert for Basys integrations.
• Partner with the Integrations Solutions Engineer to identify technical blockers and resolve implementation challenges.
• Escalate risks or delays to the Product Integrations team lead as needed to ensure integration timelines and commitments remain on track.
• Plan and align each integration by defining scope, detailed schedules, and managing change control to keep delivery on time.
• Coordinate cross-functional resources, maintain RAID (Risk, Assumption, Issue, Dependency) logs, and run quality checkpoints to keep all stakeholders aligned from kickoff through launch.
• Track project performance, lead post-implementation retrospectives, and convert lessons learned into process and tooling improvements.
• Other duties as assigned.

Requirements

• Excellent cross-functional communication and stakeholder management skills.
• Ability to translate technical concepts for non-technical stakeholders and vice versa.
• Exceptional time management and organizational skills; able to manage multiple concurrent projects.
• Strong ownership mindset with the ability to drive projects forward collaboratively.
• Comfortable engaging directly with clients, partners, and internal technical teams.
• This role is eligible for a hybrid schedule. Up to three days per week may be worked remotely in accordance with the telecommuting policy.

Education & Experience

• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or a related field—or equivalent experience.
• 4+ years of experience in Software Engineering, Product Ownership, or Technical Account Management.
• Experience managing technical projects or integrations in collaboration with sales, engineering, and support teams.
• Familiarity with API-based integrations, software implementation cycles, and support documentation practices.
• Exposure to Agile methodologies and project management workflows.
• Proficiency in Microsoft Office Suite, CRM tools, and project tracking platforms.

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.

Basys is an equal opportunity employer.