Summary

Deploys credit card processing products. Provides first level support as needed. Resolves routine and simple questions relating to credit card processing terminals or software by telephone or email. Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, vision and values of the organization. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants’ Payment Card Industry compliance.

Essential Functions

• Contact merchant and software prospects and referrals by telephone and in person in order to solicit sales for credit card processing services.
• Explain products or services and prices, and answer questions from customers.
• Obtain merchant statements in an effort to do cost analysis.?
• Prepare merchant applications for signature by potential customer.?
• Present cost analysis to customers in an effort to obtain business via the telephone or face-to-face methods as needed.
• Log and track information in the CRM daily.

Additional Functions

• Assist the Sales Manager with day to day tasks associated with the NBD Executive.??
• Adjust sales scripts to better target the needs and interests of specific businesses.
• Occasionally travel and represent Basys at trade shows.
• Modify and adjust sales processes as needed, with input from management.
• Occasionally partner with marketing for marketing requests.
• Other requests as needed.

Requirements

• Excellent verbal and written communication skills
• Prior Sales Experience
• Solid computer, grammar and multi-tasking skills
• Ability to work comfortably in a fast-paced, high-volume call center environment
• This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.

Education & Experience

• Bachelor's degree in business administration, or other related fields is preferred
• A minimum of 1 year experience selling, opening new accounts and relationship management via phone or face to face
• Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.

Basys is an equal opportunity employer.